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- Achieve Customer Centricity in a Hyper-Connected World (J. Moran & W. Raj, IIA, 2015)
- Brinde Experiencias de Calidad Continuas y Consistentes (SAS, 2016)
- Data and the customer expierence (SAS & BrandConnect)
- Data Elevates The Customer Experience (Forbes Insights & SAS, 2016)
- Improve Customer Experience with Actionable Artificial Intelligence (A. Polsky & J. Moran, IIA & SAS, 2016)
- Inteligencia de Cliente. El siguiente nivel en la experiencia del cliente (SAS, 2016)
- Keeping Customers Successful Loyalty Through Analytics (SAS & IIA, 2014)
- Manage The Cross Touchpoint Customer Journey (Martin Gill, Forrester, 2014)